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J
JALynch
February 11, 2023
Question

Cannot connect Quickbooks to internet on my desktop.

  • February 11, 2023
  • 1 reply
  • 7 views

Cannot connect Quickbooks to internet on my desktop. The internet is working

1 reply

DivinaMercy_N
DivinaMercy_NModerator
Moderator
February 11, 2023

Hello there, @JALynch. I want to ensure you'll be able to fix the connection of your QuickBooks Online (QBO) account.

 

To ensure you'll be able to run your QBO account smoothly, let's first check if your computer meets the minimum requirements the program needs. You can read this article for more details: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed. 

 

If in case you encounter an error message about the network issue when accessing your QBO account, you can check this link for the detailed steps in fixing it: What to do when a network issue error has occurred. 

 

I'll include this helpful resource that you can use as a reference if you encounter any performance issues when running your program: Why is my QuickBooks Online slow?.

 

If you have any other concerns about managing your account, please don't hesitate to post again here. Have a good one and keep safe. 

    S
    StateFarm81
    March 26, 2024

    I want to talk to a live person

    J
    jeanbiverly_
    March 26, 2024

    Let me help you get in touch with our QuickBooks Desktop (QBDT) support team, @StateFarm81.

     

    You can contact our team directly from the QBDT app. Here's how:

     

    1. Open QBDT.
    2. Go to the Help menu, then choose QBDT Help/Contact Us.
    3. Select Contact Us.
    4. Enter a brief explanation of your concern, then click Continue.
    5. Sign in to your Intuit account, select Continue, and then click Continue with my account.
    6. We'll send you a single-use code via email.
    7. Input the code and select Continue.
    8. To talk to a live person, choose Have us call you.

     

    It's important to note that phone support may be limited due to volume. Here are our team's support hours:

     

    • Pro, Premier, Plus - M-F 6 AM to 6 PM.
    • Enterprise - Any time, any day.

     

    For more detailed information, you can visit this article: Contact QuickBooks Desktop support.

     

    Additionally, I'm sure you'll find our step-by-step videos helpful in learning your way around QBDT. You can access them at this link: https://quickbooks.intuit.com/learn-support/en-us/quickbooks-desktop/help-tutorial/get-started.

     

    If you have any other concerns besides contacting our QBDT support team, feel free to post them here in the Community. We've got your back. Stay safe!

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