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T
Tom-Scanlan
October 4, 2025
Question

cannot login to the quickbooks community.intuit.com ... it says "checking your account" then re-displays the same page

  • October 4, 2025
  • 1 reply
  • 7 views

what is my community login, it seems impossible to login to the quickbooks community

1 reply

R
RusimyhrQuickBooks Team
QuickBooks Team
October 4, 2025

I appreciate the details, Tom.

 

As an initial troubleshooting step, I recommend clearing your browser’s cache. The cache is in place to collect frequently used data to make loading web pages quicker and easier. If the cache becomes too full, it can potentially cause certain viewing and performance errors within the system.

 

Alternatively, you can use a supported and updated web browsers such as Chrome, Edge, or Firefox for optimal performance with QuickBooks.

 

Don’t hesitate to visit the Community again if you have any other questions or concerns.

T
TN59
December 15, 2025

I am using QB desktop. I am a sole proprietor and the ONLY user for any QB features. Today when I opened QB there was a message that I've been signed out of my Intuit account. When I try to sign in there is just a twirling circle of dots!! I've cleared the cache; tried to sign into Intuit from My Company account info, but it does the same thing.  Please help ASAP!  I have not changed my password, but I don't think that's the problem.

E
Erika_KQuickBooks Team
QuickBooks Team
December 15, 2025

Hi there, TN59. Let’s go through some troubleshooting steps to resolve the issue with signing in to your Intuit account.

 

We can start by verifying your company data to identify any file-related problems. Follow these steps:

 

  1. Select the Window tab and choose Close All.
  2. Open the File menu and navigate to Utilities.
  3. Click Verify Data and review the results:
  • The message QuickBooks detected no problems with your data confirms no issues were found.
  • An error message requires searching for the specific error on the QuickBooks Desktop Support site to find the resolution steps.
  • The message Your data has lost integrity indicates data damage. In this case, you’ll need to rebuild your data. 

 

If the problem persists after verifying and rebuilding your data, use the QuickBooks Desktop Tool Hub, which provides fixes for common QuickBooks Desktop issues.

 

Feel free to comment below if additional assistance is needed.  

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