Cannot turn on account numbers

Indeed, the Plus version fully supports account numbers, Lucy.

The issue you’re experiencing is likely a display problem rather than something related to your subscription. To resolve this quickly, I recommend contacting our Live Support Team directly. They have the necessary tools to investigate the matter further and guide you through the next steps.

Here's how to contact them:

1. Click the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Search tab.
3. Type in "contact support" in the chat box and press Enter.
4. Click the Contact Us button at the bottom of the screen. Then, choose Chat or Callback.

You can also refer to this article for information about our support hours: QuickBooks Online support hours.

The Community is always here if you need anything else.