Confusion in recording Online Sales Return

Hello there, Abu-Hafss. You can use Courier Charges for the account.

To create a sales return entry in QuickBooks Desktop. Here’s how:

1. Go to Customers.
2. Select Create Credit Memo/Refund (or directly into the Sales Receipt if you're tracking directly).
3. Fill in the details:
   • Customer Name: ABC Courier (since they are essentially your customer in this case).
   • Item: The item sold (ensuring that your inventory is updated).
     • Sales Return: $300 (This reverts the original sales figure.)

Example for your sales return entry:

• Sales Returns and Allowances: $300
• ABC Courier: $294
• Courier Charges (Expense): $6

Refer to this article for instructions on how to create a credit memo or refund check in QuickBooks Desktop: Give your customer a credit or refund in QuickBooks Desktop for Windows.

If you have further questions related to QuickBooks Desktop, feel free to reach out again. I'm always here to help.

@Abu-Hafss 

"Sales Return      300
ABC Courier                    294
???????                                 6"

You already credited ABC Courier $294 when you collected payment from the customer, so there's no need to do it again.  IMO, the sales return should debit Sales Return $300 and credit cash $300 because you owe your customer $300 for the refused shipment, correct?