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October 30, 2025
Question

Credit card invoice payment was bounced. How do we know which of several identical invoice payments was the bad one?

  • October 30, 2025
  • 2 replies
  • 13 views

It should show up in QB invoicing but does not.

2 replies

MariaSoledadG
QuickBooks Team
October 31, 2025

You can identify which invoice wasn't paid due to bounced credit card payment by reviewing the Invoice list, Kogexx. 

 

To locate the invoice, follow the steps outlined below:

 

  1. From the Dashboard, navigate to the Sales & Get Paid tab.
  2. Select Invoices from the left-hand panel.
  3. Look under the Status column to find the invoice marked as Disputed

 

A Disputed status will be highlighted in red with an exclamation mark, making it easy to identify bounced payment.

 

Let us know if you have any additional questions and concerns when identifying invoice and its payments in QuickBooks. We're always around to assist you.

QuickBooks Team
November 7, 2025

Hi @kogexx,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist further if needed.