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New Member
September 10, 2026
Question

Customer invoice views counts include the times I open the invoice from within Quickbooks online

  • September 10, 2026
  • 0 replies
  • 1 view

In customer invoices, where is shows when an invoice was viewed - these view counts are including when I open and view an invoice from within Quickbooks online. It is not supposed to, but it is. I tested this by putting in one of my email addresses (not associated with Quickbooks) and sending the invoice.

 

I DID NOT open the email. Then I went to the invoice in Quickbooks, opened it, and the then the view count showed that view.  There were previously no views of this invoice.

 

Do I have to explain how much of a problem this is, or can you understand the severity of this?  I have also given feedback from within Quickbooks.  This is so frustrating and annoying.  How can Quickbooks have problems like this one that actually prevent it from being used how it is supposed to?

 

The whole point of this feature is to be able to prove that the customer received the invoice, and that they opened and viewed it.  Now we can’t prove anything if we also opened it at all in Quickbooks.

 

Wondering - has anyone here used another accounting software that is better than Quickbooks?  I used it for my other job for 20 years (desktop) and it was great, but these new updates make it basically unusable.