Dropdown options not working in Bank Transactions

Hi there, Ip_mi.

I appreciate you doing the troubleshooting to resolve the issue you encountered.

To make sure we get to the root of this, I’d like to ask a few questions to narrow things down:

1. Which specific dropdowns aren’t working (Category, Payee, or both)?
2. Does this issue occur with all transactions or only some?

Once we gather these details, we’ll narrow down the cause and determine what steps to take next.

Since this has been happening for months, I recommend reaching out to our Live Support team for further investigation. They can dive deeper into your account settings and investigate backend errors that may be causing this issue.

Here’s how you can contact them:

1. Sign in to your QuickBooks Online account.
2. Click the Help (?) icon in the upper corner.
3. Use the QB Assistant or the Search tab to ask a question.
4. Type Contact Us to connect with a support expert.

To determine the best time to call, please refer to support hours.

If you have additional questions or other queries, feel free to Reply in the comments.

Thank you for such a quick response. After clearing my cache, it still didn’t work. I then deleted the QB Online app and reinstalled it. That seems to have done the trick.