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C
Creegz
May 4, 2021
Question

Emails send with default template regardless of changes

  • May 4, 2021
  • 23 replies
  • 74 views

I have a user who is trying to send invoices from the email function within QB but when the body of the message is edited from the window that comes up it still sends the message with the default template only. The other users don't have this experience and are on the same version of Windows and using the same version of Office. Is there something that I am unable to find that causes this problem?
I tried running QB as an administrator which did not resolve the issue. Same for Outlook.

    23 replies

    Show previous replies
    D
    dbaker7
    November 17, 2022

    Hello, I am having the same issue now that you had back in 2021.  Did you find a solution?  I'm still looking for the correct answer.

    R
    RAL2
    November 17, 2022

    Microsoft just released a fix. Close out of Outlook and reopen.

    Yippee!!!!!

     

      Adrian_A
      Adrian_A
      Level 8
      November 17, 2022

      Good day, RAL2.

       

      It's good to hear that the issue with sending emails has been resolved.

       

      You may visit our Self-Help page for tips in managing your account.

       

      Let me know if you have other concerns. I'll be here to guide you.

      D
      Dav1dHughes
      November 21, 2022

      FIXED!!!!

      I had the same problem and tried all of the suggestions on this thread - Nothing worked.

      Then, finally I upgraded from Windows 10 to Windows 11 and my problem went away.

      S
      Seedy64
      December 28, 2025

      Similar issue... The change which helped us is click Edit, Preferences, Send Forms, click Use Plain Text for emailed invoices... Viola... Back to the way our invoices used to be sent. This all changed after an update to Quickbooks... Gee thanks quickbooks. 

      D
      debbiedp
      December 30, 2025

      Thank you for posting this.  Just saw yesterday what happened to the look of the emails after the last update.  It's awful.  I've been searching help files trying to find how to change the template so that awful header and centered text format goes away.  I would really like it to go back like it was before with the company name and invoice at the top - it looks much more professional, but the plain text is preferable to what they changed it to - that looks more like a kid's birthday party invitation.  

        D
        DSAcct
        January 6, 2026

        Why does QuickBooks change things like email templates without any information provided OR THE OPTION to keep and use what we have already taken the time to setup and are happy with.  On Friday I'm sending my tried and true email templates and on Monday they have these headers and footers that Intuit added and my custom verbiage is all centered.  I'm sending a customer a paid copy of their invoice and this header that they added without asking or notifying us says, Your invoice is ready?  Please pay this invoice on time.  IT'S ALREADY PAID! 

        Frustrating!!

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