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June 2, 2026
Question

forgot my PIN for payroll service, I am using desktop pro contractor edition. can I reset it?

  • June 2, 2026
  • 1 reply
  • 11 views

I noticed while on the help line that my admin assistant was listed on the payroll service and he has been gone for 10 years.  I need a PIN to change his information but no one seems to know what that PIN is? Can I change it?

 

1 reply

Tori B
QuickBooks Team
June 2, 2026

Hey there, @duane123.

 

How are you doing today? I hope all is well. 

 

If the pin is lost or forgotten, you'll have to download the PIN request form so you can reset it. It must be signed by either the primary or secondary principal. Then, indicate your company's EIN and attach a photocopy of your government issued ID. After that, send the requirements via FAX or email as seen in the Reset a lost or forgotten PIN section through this help guide: Change direct deposit PIN in QuickBooks Desktop Payroll.

 

Once done, you'll need to contact our support team to get the new PIN. 

 

That should do the trick. Please don't hesitate to let me know if you have any additional questions or concerns. Have a good one!