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It’s possible that a different template has been applied to the existing transaction, Susan. To resolve this, you’ll need to select what you’ve created.

First, review the template you are using to ensure it is set up correctly. To do this, click on Edit for your form style and adjust the fonts, colors, logos, and other design elements as needed.

Once the template is correct, set it as your default for this transaction type. Here’s how:

1. Navigate to the Gear icon and select the Custom form style.
2. Locate your custom template and mark it as the default for that specific type of transaction.
3. Open the transaction you save as default, then click the Manage section.
4. Under Design, use the dropdown menu to select the template you’ve created.
5. Once done, click Save and Close.

I am also adding an article to help you learn more about personalizing sales forms in QuickBooks, including how to upload, edit, or delete logos from your invoices, estimates, or sales receipts.

We are always here to assist you and answer any questions you may have in QuickBooks Online.