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Harold85711
July 10, 2025
Question

Full subaccount path not showing in dropdowns

  • July 10, 2025
  • 1 reply
  • 6 views

I have a liability account for prepaid membership dues. This has subaccounts like this:

 

Prepaid Membership Dues:2026:Individual

Prepaid Membership Dues: 2026: Family

Prepaid Membership Dues:2027: Individual

 

Etc. When I try to select the account in a Jornal Entry, I see a bunch of subaccounts such as "Individual", but the full path (including the year) is not shown in the dropdown. The full path DOES show up once I select the account, but I end up guessing at which one it is in the dropdown and have to try several times to get the correct one. Online help says to clear the cache. That does not resolve the issue.

 

Can the dropdown be made to show the full subaccount path?

 

Thanks!

1 reply

Bryan_M
Bryan_MQuickBooks Team
QuickBooks Team
July 10, 2025

It's a great idea to show the full subaccount path whenever you select an account when creating a journal entry, @Harold85711. 
 
Currently, displaying the subaccount when making a journal entry is limited to a certain number and box size. Take note that the shorter the name of the account, the better it is to show the year.

 

 

I also recommend using the year and specific names to locate your sub-account. In the meantime, you can submit direct feedback to our Product Development Team and raise this feature suggestion in the Account section when creating a journal entry.

 

Once they see the benefits of it to our users, they can add it to our future product updates.

 

Keep us updated if you have additional suggestions or questions about creating journal entries by replying to this post.

H
Harold85711Author
July 11, 2025

Thanks! I had thought that maybe the account column on the general journal entry was not wide enough, so I dragged the right side to the right making the column wider, but only the last level of subaccount still showed up. I COULD flatten the structure by repeating data in the subaccount names (like having an account named "2026 individual prepaid dues" and another "2026 family prepaid dues", etc., but that seems to defeat the whole organizational purpose of subaccounts. It would also make the balance sheet very repetitive instead of taking advantage of the subaccount feature. As I recall, QB Desktop did not have this issue.

 

I'll keep doing the hunt and peck to find the right account while I wait for an update. By the way, I see there was a major update in the past couple days. I'm still finding where everything moved to.

 

Thanks!

 

Harold

 

 

 

H
Harold85711Author
July 12, 2025

I'll wait for a fix from the developers. Also, the direct feedback link did not work.  The instructions say: 

 

Submit feedback for QuickBooks Online

  1. Go to Settings  and select Feedback.
  2. Enter your comments or product suggestions. Then select Next to submit feedback.

 

Settings ->Feedback results in no action (the settings menu remains visible).

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