has anyone been having issues with QBSE sending out double invoices? Every time I send out a new invoice or a reminder, it sends 2 at once

Hi there,

Let's troubleshoot your browser to ensure all cached data is working properly and avoid sending multiple emails at once.

Corrupted cache data can cause scripts that manage keyboard inputs to malfunction. For instance, your browser fills too much cached storage that it caused malfunctions to some features in a website. You'll need to clear your cached data to refresh everything. If you're using Google Chrome, here's how:

1. At the top right, select the More ⋮ icon.
2. Click Settings.
3. Select Privacy and security.
4. Choose Cookies and other site data.
5. Select See all cookies and site data.
6. Type intuit in the search bar to find Intuit cookies.
7. Select Remove all shown or the trash can icon.
8. Restart Google Chrome for the changes to take effect.
   
   

If you're using other supported browsers, please read through this article: Clear cache and cookies to fix issues.

Once you're now receiving only one invoice, consider categorizing transactions in your QBSE account.

If you have additional concerns, please leave a reply below.

Thank you for following my peer's recommendation, Lesley. Another important aspect to check is whether the Bcc and Cc fields contain the same email.

This could be why duplicates are sent when you issue an invoice reminder. Let me guide you on how to check this via a web browser:

1. Navigate to the Invoices section and select the Invoices tab.
2. From the Status drop-down, choose Unpaid.
3. Locate the recently double-sent invoice and click View/Edit in the Action column.
4. Click on Email. You'll see that each Cc and Bcc field indicates 1 (representing 1 associated email); please click on it.
   
   
   

To prevent this from recurring, make sure the email addresses you use in the Cc (carbon copy) and Bcc (blind carbon copy) fields are filled in correctly.

If neither the Cc nor Bcc fields contain any emails, please contact our QBSE Live Support for further assistance. Rest assured, our team has the appropriate tools to access your account and resolve any issues securely. Here's how:

1. Click on (?) Help on the upper right.
2. Select Contact Us.
3. Detail your concern regarding the double-sent invoice and hit Continue.
4. Choose either Chat or Callback for communication.

Our chat and call support is available Monday to Friday, from 6 am to 6 pm.

After this, you could connect your bank account in QuickBooks Self-Employed to accurately categorize customer payments and other transactions into the appropriate self-employed categories.

Please let us know in the comments below if you need further assistance with emailing invoices or if you have other QuickBooks-related concerns.