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nwat90
July 21, 2025
Question

Has anyone else had issues with the Deluxe Payment Exchange running extremely slow lately?

  • July 21, 2025
  • 2 replies
  • 9 views

Over the last 3 months, it's getting slower and slower. I issue a batch of checks, and they used to issue within 15 minutes. Now I'm waiting hours for the checks to issue.

2 replies

J
Jelayca VQuickBooks Team
QuickBooks Team
July 21, 2025

Several factors, such as internet connection, batch sizes, and any ongoing maintenance or updates, can influence processing times, @nwat90. I understand how these delays can disrupt your workflow, and I’m here to help you get the bottom of it.

 

To start, please ensure that your internet connection is stable and fast, as a slow or unstable one can dramatically impact processing times. Additionally, consider the volume of checks you are issuing; larger batches may take longer to process.

 

I also recommend reaching out to Deluxe Payment Exchange customer support for assistance. They may have scheduled maintenance or updates running in the background that could affect performance.

 

If you have any further questions about QuickBooks Online, please feel free to click the Reply button below. I look forward to hearing from you soon.

N
nwat90Author
July 22, 2025

I did a speed test which came back as lightning fast (no issues with any other programs).  I talked to Deluxe, and they reported that there has been a marked decrease in the interface speed on the QuickBooks Online side for several months now as reported by many other users.  I have noticed many other features in QuickBooks running extremely slowly as well.  Loading pages, adding attachments, switching between company profiles, paying bills, etc.  Just curious timing when a rep called to sell my the Enterprise platform and I declined.  Hopefully no correlation, but suspect just the same.

T
TerryF1
August 8, 2025

YES for months now, it is painfully slow to log in then to open any page. Often it will not even open and I try to restart page several times and then it will suddenly open an hour later some times. UGH

D
dfwnotary
August 16, 2025

YES!  It is a well-known issue at QBO and Intuit.  They had a system outage at the end of July and still have issues halfway into August.  Six plus hours to post and release to the vendor.  They will not admit it though.  Their developers take forever to cure it, and their entire staff (yes, you too offshore employees!) are trained to blame the third-party, Deluxe.  Meanwhile, QBO is forcing paid support and heavily pushing for its integration with electronic checks.  Monopoly at its finest.  Deluxe's hands are tied as they have no API issues on their end.  Anyone wanting (more so being forced) to convert from QB Desktop to QB Online, try to find an alternative!

    N
    nwat90Author
    August 18, 2025

    Exactly what I found to be the case.  I received a call from their marketing to try and move me to Enterprise suite, and when I passed (exorbitantly priced!!), everything started running super slow and the API interfaces quit working.  Coincidence?  I think not.  They need to be investigated!

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