Question

Has anyone had errors while trying to deposit checks? This is getting extremely frustrating

Forum|Forum|1 year ago
October 3, 2024
6 replies
41 views

Keeps giving the error "whoops, something needs to be fixed"

QuickBooks Online

I

Irene R

QuickBooks Team

Welcome to the Community, Rj. I'm here to share details regarding the deposit checks in QuickBooks.

Before we proceed, have you received an email indicating that the check was rejected or returned? If you haven't checked yet, I recommend doing so to follow up with the check writer if the email states that it has been returned.

Furthermore, kindly review your check details if it's named after you and is drawn to a US bank account or US territory, as this affects check acceptance. Know that mobile deposits have limits. With that, I recommend inspecting your account on your mobile device if you've reached your transaction limit.

However, if you're within the deposit limit and still receiving errors while depositing your checks. Let's perform several troubleshooting in your QBO app, as stored cache can distrupt the app performance. Start by clearing the app data to remove the old cache. To do that, you can follow the steps below.

For iOS devices

Go to your Settings, then choose the General option.
Find the iPhone Storage and tap on it.
Then select the Offload App.

For Android devices:

Go to your Settings, then pick Apps.
Pick the QBO app, then choose Storage.
Then select Clear Data.

Uninstalling and reinstalling your QBO app will also help resolve this situation. This way, we can ensure thorough and updated installation of your QBO app components. See this link for instructions on how to get the QuickBooks Online mobile app if you require additional help reinstalling the program.

You can learn more about mobile app check deposits through this article: Find out more about mobile check deposits.

Additionally, this article can help handle chargebacks for your customer: Handle chargebacks and retrieval requests for QuickBooks Payments.

If you need further help with your check deposits in QuickBooks, RJ. Kindly notify me by leaving a comment below. I’ll be happy to assist you at any time.

R

rjhpropertymaintAuthor

The checks don't get rejected to my email because they don't get to that part. I can deposit them into my other bank accounts no problem

JoesemM

QuickBooks Team

I appreciate the prompt response, rjhpropertymaint. I'll route you to the best support available to fix the error message so you can deposit your check seamlessly.

Since you can deposit the checks to other banks, I recommend contacting our Customer Support team. They will review the checks and investigate the error message you're encountering. To contact them, follow these steps:

Sign in to your QuickBooks Online company.
Go to (?) Help.
Select Contact Us, then select a topic to connect with the right expert.
Choose your preferred way to connect.

You can check this article for our support hours: QuickBooks Online with Payments & Merchant Service Center.

Additionally, I'll be sharing these links that will guide you in tracking your deposits in QuickBooks:

If you're in need of further assistance with depositing a check or have any concerns about QuickBooks, don't hesitate to drop a comment below. I'm here to help you out. Stay safe.

R

rajshree-chauhan

I'm seeing messages dating back to 2022 that Mobile Check Deposit isn't working for people. I have also been on the phone with Customer Support, who acted as the middleman between myself and tech support. The information that tech support is giving me is that I have to write all over my check "because they are a federally regulated bank" in order to deposit it is BS--absolutely NOT true. Plus, once I write on the check, I will not be able to deposit it anywhere else or get a replacement check. Further, depositing business checks into my personal account and transferring that same amount to my business account can lead to legal issues for me as a business owner.

Bottom line: If QuickBooks Checking cannot support mobile deposit, or doesn't want to take the steps to fully support it, then customers need to open accounts elsewhere. Once Quickbooks lose customers, they'll need to make a decision about whether they are going to fix their broken systems.

6

603pristineclean

I’ve been having this problem for the last week. Seeming to go in circles trying to get help but no response. Just keeps rejecting any check but there’s nothing wrong with the checks. Having to deposit into another business account and then transfer funds

Clark_B

QuickBooks Team

I appreciate your efforts in handling the rejected checks, Pristine. I'd like to share some insights on why the check keeps getting rejected in QuickBooks Online (QBO) and how to ensure it gets accepted.

To begin, I recommend checking your email account for any messages or a specific code related to the check that describes the problem. This way, the email will guide you through the steps to resolve it.

To ensure a thorough resolution, I suggest reaching out to our customer support team. They have the tools and expertise needed to explore the issue more deeply and guide you through the solution.

Here's how:

Sign in to your QuickBooks Online company.
Go to the Help menu and select Contact Us.
Enter your concern and click Continue.
Choose between Chat with us or Have us call you.

For information and to learn about the support hours, please refer to this article: QuickBooks Online with Payments & Merchant Service Center.

Moreover, you can refer to this article for guidance on handling declined credit card payments from customers during processing: Fix customers declined credit card payments.

Furthermore, I'll be sharing these articles that will guide you in tracking your deposits in QuickBooks:

Please click the Reply button if you have any follow-up questions regarding the rejected checks or anything else related to QuickBooks, Pristine. I'll be more than willing to get back into this thread and provide additional assistance.

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