When you mention 'making a charge or payment,' are you the one submitting it? If so, a payment decline can happen if the entered vendor information is incorrect. When this occurs, you will receive a return code. You can check our reference chart for its corresponding description and resolution.
On the other hand, if this is a rejected customer payment, an email will be sent to you containing the instructions needed to resolve it.
If you have any other questions, please feel free to let us know. We're here to help.
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.