Hello! I logged into my account today and all my information is gone. What do I do?

Let’s work through some troubleshooting steps to help rectify issues in your account, alainamagruder.

Before we proceed, if you manage multiple companies in QuickBooks Online, make sure you’re logging in to the correct account. To verify this, refer to the company info within your settings:

1. Go to the Gear icon and select Accounts and Settings.
2. In the Company tab, validate the account you’re signed in to.
3. You can also press Ctrl + Alt + ? on your keyboard to view the Company ID.

However, if you’re in the correct company file, unusual behaviors like this can cause data damage or store cached files in the program. With that, you can try logging out of your account and then signing back in to refresh the system.

Alternatively, you can switch to another compatible option to ensure the browser runs smoothly as intended.

If there’s anything else you need, feel free to leave a reply on this thread.