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September 2, 2026
Question

Hi , I am not able to connect to quickbooks company from my app. Used to work . And today I am getting an error saying contact support

  • September 2, 2026
  • 1 reply
  • 7 views
Uh oh, there’s a connection problem. Sorry, but undefined didn’t connect. Please try again later, or contact customer support for help.

1 reply

QuickBooks Team
September 2, 2026

To better assist you, could you please clarify whether you’re connecting from within QuickBooks Online or directly through your third-party app?

 

QuickBooks Online recently experienced brief connection issues that may have affected external apps, but these have been resolved.

 

We recommend re-establishing the connected integration to refresh the connectivity between QuickBooks and your third-party app.

 

If you still encounter issues after re-authorizing, we recommend checking with your third-party app provider for any ongoing service updates or authorization restrictions.

 

If you have any further questions or require additional assistance, please add a comment below. We are here to help.