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June 5, 2026
Question

How can I get into view mode only if my subscription has expired? I can't even open the file. I keep getting message that it's expired and the option to renew.

  • June 5, 2026
  • 2 replies
  • 12 views
No text available

2 replies

SIAB
Level 2
June 5, 2026

This issue has persisted since last month. You can only use the trial version as a workaround.

Level 8
June 5, 2026

Hey there, @vacolvin

 

Thanks for reaching out to the Community with your concerns about the "View only mode." 

 

I understand how important it is to access your historical data, especially when you just need to view your files after a subscription ends.

 

We want to make sure you can get into your file, so I am passing your case directly to our Next Level Help team. They will carefully review your Community comments and account support history so you won’t have to repeat yourself or start from scratch.

 

One of our experts will reach out to you within 1–2 business days to guide you through the next steps.

 

I hope you have a great day and please come back if you have any other questions. Take care!