How can I see who canceled a recurring payment (whether I did it or the customer did)?

We cannot see who cancelled the recurring payment, Kelly.

To determine who cancelled it, I recommend contacting our live payment support team. They have the necessary tools and resources to identify the party who cancelled the payment.

Here's how to contact them:

1. Click on the Help icon and choose the Search tab.
2. In the search field, enter the contact support.
3. Select the Contact Us button.
4. Choose the Have us call you in the Callback section.
5. Follow the on-screen steps.

Please check their support hours to reach them conveniently. For more details, refer to the article on contacting support.: Get help with QuickBooks products and services.

I included an article on managing customer-based payments in QuickBooks: Void or Refund customer payments in QuickBooks Online.

Feel free to reply or post in this forum if you have any other concerns.