Question

How can I talk to a U. S. representative in the United States is there a direct phone number for the U.S.?

Forum|Forum|4 years ago
October 4, 2021
6 replies
88 views

No text available

QuickBooks Desktop

AlexV

Level 10

Hi jsw01!

Thanks for reaching out to us. I can see that you really need to speak to our Support Team. Let me assist you.

When you follow these simple steps, whoever is available can assist you. Rest assured that they are trained, professional, and knowledgeable of the product. Currently, there's no other phone number to contact so please make sure to use the Help menu.

Go to Help, then select QuickBooks Desktop Help.
Select Contact Us.
Give a brief description of your issue, select Let's talk and then choose a way to connect.

In addition, you'll want to leave a message below. We'll respond and share the best options to whatever concerns you may have.

I added this link if you need help in getting the right data when running reports: Customize reports.

Comment below if you have other questions. Stay safe!

J

jsw01Author

Hi AlexV,

Thanks for responding. I have done everything that you suggested...3 times. I spoke to a rep who had to stop the conversation and refer to a manual, and then when I requested to speak to U.S. rep she gave me a phone number which took back to where I was previously. I have billing concerns, backup concerns, and now a few other concerns. I will talk to my accountant and determine if he can resolve some of the problems.

Thanks again for your response.

Fiat Lux - ASIA

Level 14

@jsw01 wrote:
I have billing concerns, backup concerns, and now a few other concerns.

@jsw01

You may post your concern here about the backup issue or other ones.

Fiat Lux - ASIA

Level 14

@jsw01

Any specific concern? If it's about your billing and subscription issues, login to CAMPS and you may find a phone number to call.

F

frustrated3201

how can i speak with someone inside the united states for support

A

angelina21

I have reviewed the QB community messages and did not find a phone number for a United States representative. Where can I find this information?

J

JamaicaA

QuickBooks Team

I understand your desire to seek help from a US representative, @Angelina11. Not to worry, I can share where you can get the phone number.

Before I hand you over, I'd be delighted to assist you with any product issues you may have. If you encounter any error messages or experience difficulties with the program, you can share them here anytime. Rest assured that we're here to help you resolve them.

Please know that we're unable to provide the phone number directly. You'll want to check out this article instead and scroll down at the Need help getting in touch? section: Contact QuickBooks Desktop support. From there, you'll see the contact number where you can call us personally. If you'd like to be transferred to a US representative, you can do so when you're connected with them.

Don't hesitate to reach out if you need more assistance fixing any product issue. You can get back to us by clicking the Reply button. Take care.

J

jpsfla

For some reason you have setup a Quickbooks account or link to pay a company's bill instead of a MC that should have been used. I need to know how to change it since I did not set it up!!

C

ChristineJoieR

QuickBooks Team

I'm willing to provide more assistance, @jpsfla.

Before I begin, I want to clarify what's your goal or what you want to achieve within your company. I just want to make sure we're on the same page for I lend you the solution or a fix if your encountering issues in QuickBooks Desktop.

Don't hesitate to add your comment below. I'll be waiting for your response.

M

meyre

I submitted forms to change the admin on our account. I have a case number but have not received any communication on this matter. This is very important because we can't get into QB and I need to do payroll. My Case# 15103431956

Thanks!

Marcia

Douglas Industries

LieraMarie_A

Level 8

Hi, Marcia. Thank you for reaching out. I understand the importance of your situation.

To get a more immediate update on the status of your case, I recommend reaching out directly to our Customer Care Support team. They will be able to provide you with the latest information and assist you in resolving this matter promptly.

Here's how to reach them:

Go to this link: Contact Support.
From the Which product is your question about? dropdown menu, select QBDT.
Type in a short description of your concern. Please provide them with your case number so they can quickly locate your case and provide you with the necessary updates.
Click Continue.
Select a way to connect.

Moreover, you can visit our Help Center to access a variety of articles and resources related to payroll or other categories based on your needs.

I appreciate your understanding and patience as we work to address this issue for you. If you have any further questions or concerns, please don't hesitate to ask.

D

DemarisMoore

On August 28th, 2025, I contacted INTUIT as I needed help loading my Quickbooks on my desktop computer. at that time, i was told that my subscription had expired...which it hadnt, but needed the program so I purchased an updated account for $3199.90. New purchase lic number is [Removed --- License Number] product 324174. On Nov 7th, I placed a call upon receiving an email that I would be charged again for the original quickbooks, which wasn't suppose to be active any more.. WHen I called to get this supposed inactive account not charged to me again the person struggled to understand english and after many attempts to help him find my account, I asked to speak with someone who understood english. He said he understood english. The original license number ( and duplicate sale) is [Removed --- License Number] Product number is 259230 which was charged to my account on 11-13-25 for $1469 dollars.. This is the one they said was expired in august but actually just expired. The Intuit person couldn't understand me enough to find any of my accounts.. This charge of $1469 needs to be removed as I purchased the new account on aug 25th for $3199.90. The company name is Mountain Top Productions. My Name is [Removed PII]. My email is [email address removed]. My phone number is [Removed PII]. To top it off, the new purchase had my accountants email instead of mine placed in the registration email so i need to have that fixed as well. Thank you for removing the recent $1469 charge from my bank account and canceling that product and lic number. . Thanks so much!! Demaris

A

Aldren18

QuickBooks Team

We appreciate the time and effort you’ve put into providing us with detailed information, Demaris. Your experience with unexpected charges and communication challenges is concerning, and we want to ensure this matter gets the attention it deserves.

Please note that the Community is a public forum, and due to security protocols, we’re unable to access your account details to assist you directly.

To address your concerns, we recommend contacting our Live Support team again. They have the tools to process your refund, verify your old QuickBooks account, and update the registration email for your new subscription.

You can refer to this article to view our support hours and choose a convenient time to connect: Get help with QuickBooks products and services.

For your security and privacy, our moderation team has removed any personal information from your post. We take the protection of your sensitive data seriously and encourage you to avoid sharing such details in this forum.

Your patience and time as we work together to resolve your account concerns are valued. Should you have any further questions or need additional support, please don’t hesitate to reply.

D

DemarisMoore

HI. Sorry. I didn't know this was a public site. Could you erase the content and i will try again on a private setting to get this addressed. thank you! Demaris

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