How can the overdue message be disabled in a customer invoice?

Forum|Forum|8 months ago
November 13, 2025
1 reply
9 views

we invoice customer upon delivery of their order. on occasion, the invoice will be sent after the invoice is sent to the customer, thereby, the overdue message appears on the invoice. how can we turn this messaging off. however, if we need to send a reminder later, we would want the message to appear.

QuickBooks Online

NerbynMaeI

QuickBooks Team

Hello there, mdirect.

In QuickBooks Online (QBO), there's no direct option to turn off the overdue status on customer invoices, as it is essential for tracking receivables and ensuring timely payments to support cash flow management.

The invoice is marked as overdue when the payment terms are set to Due on Receipt.

If the invoice falls under Due on Receipt terms, you can modify the payment terms to align with the correct timeline.

Here's how:

Log in to your QBO account.
Go to the My apps and choose Sales & Get Paid.
Click the Invoices and choose a specific customer to modify the invoice due date.

Let me know in the comments if you have follow-up questions.

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