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F
FBAbel
August 24, 2023
Question

How can you tell which product or service an account is connected to

  • August 24, 2023
  • 3 replies
  • 14 views

I am trying to inactivate an old bank account that is no longer used but it states "We can't make this account inactive - This account is used by a product or service".  Is there a way to search all the product and service lists to see which one is being used by the bank account without having to individually go through all the hundred or more product and service lists we have?

3 replies

L
LeizylMQuickBooks Team
QuickBooks Team
August 24, 2023

I understand the importance of inactivating an account in QuickBooks Online (QBO), FBAbel. 

 

Upon checking here, we have an ongoing investigation about getting an error "We can't make this account inactive. This account is used by a product and service" when making the account inactive.

 

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. 

 

Here's how to reach them:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Select Contact Support Team.
  4. Type again Talk to a human and click Contact Support Team.
  5. Choose a way to connect with us.

 

I've added this article to learn more about the difference between disconnection and making an account inactive:

 

 

For additional reference, I've attached a link you can use to learn more about how the chart of accounts works: Understand the chart of accounts in QuickBooks.

 

Let me know if you have more questions about making your account inactive. The Community always has your back. Have a good one!  

F
fonewiz
December 22, 2023

Has this been resolved? I'm running into the same issue and as far as I can tell, the old bank account isn't attached to any products or services.

S
SarahannC
Level 9
December 22, 2023

Hello there, fonewiz.

 

Currently, there is an ongoing investigation about unable to inactivate an old bank account that is no longer due to error message received "We can't make this account inactive. This account is used by a product and service".

 

I understand that this needs to be fixed as soon as possible. Rest assured, we will provide an update once information is available.

 

While our engineers are looking into this, I recommend contacting our Support Team to add your company details as one of the affected users. Here's how:

 

  1. Within your QBO account, go to Help in the upper-right corner.
  2. In the Search tab, click Contact us.
  3. Enter a brief description of your concern.
  4. Click Continue.
     

Know that you can always post in the Community if you have other questions. I'll be around to help.

F
fonewiz
December 25, 2023

The original ticket was created in August, it's almost January. Are you sure that this issue is really of any concern to your company? Doesn't seem like much is happening in regards to this issue if it's still a problem month's later.

 

I will follow your instructions to be added to the ticket but again, I can't see that it's actually being addressed.

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