Question

How do I fix this. were working on this at the same time. Terry finished before you did, so your work was not saved.

Forum|Forum|1 year ago
October 26, 2024
2 replies
72 views

No text available

QuickBooks Online

J

JamaicaA

QuickBooks Team

Let's figure out why you're seeing this message and carry out some troubleshooting steps to save your work, harrisjinc.

Before we begin, I'd like to know where you encountered this message. Is it during the management of bank transactions or while attempting to save a sales entry like an invoice? Any extra details will assist us in confirming any known issues related to this matter.

In the meantime, please review the Audit Log to see all modifications made in your company file. It will help us determine if someone else is currently working at the same time as you. Follow the steps outlined below.

Go to the Gear icon and select Audit Log.
Filter the User, Date Changed, and Events to narrow down the results.
Scan the generated list.

Once confirmed, you can ask them to log out temporarily while you save your work.

However, if there's no activity in the Audit log, access your QuickBooks account via a private browser. This doesn't retain local files, so it helps rule out the possibility of a webpage issue. Use these keyboard shortcuts:

For Firefox, press Ctrl + Shift + P
For Chrome, press Ctrl + Shift + N
For Safari, hold down Command + Shift + N

Save your work from there. If this works, clear the browser's cache to remove the built-up cache to eliminate accumulated data in your default browser and start fresh. You can also consider other supported browsers as alternatives.

Here's a detailed article that provides more information on how to monitor actions in the audit trail: Use the audit log in QuickBooks Online

Additionally, these resources might help you with adjusting your templates and registering customer settlements:

Keep your posts coming if you need further help navigating the product or performing QuickBooks tasks. I'll be here to share more resolutions to your situation. Take care.

H

harrisjinc-yahooAuthor

Thank you for the help. I am the one one using quickbooks. I cleared my browser history and it still says the same thing

H

harrisjinc-yahooAuthor

Thank you for the response. I am the only one using quickbooks. I cleared my browser history and it still says the same thing.

I

IrizA

Level 2

We appreciate you for getting back to this thread and performing my colleague's suggested steps, harrisjinc. Let's perform some troubleshooting steps to help you resolve this matter.

Before we proceed, may I know where or how you encountered this message? Knowing the source will allow us to verify if there are any reported issues regarding to the specified concerns and so we'll be able to fix it as accurately as possible so you can continue with your work.

In the meantime, let's perform utilize the private browser or other supported web browsers to isolate this matter. Here are the shortcut keys for accessing private browsers:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Microsoft Edge: press Ctrl + Shift + N
Safari: press Command + Shift + N

You may also want to consider restarting your computer to clear any stuck processes and help to resolve certain types of errors. Additionally, restarting your computer can free up memory and other resources, thus reducing the likelihood of memory-related issues.

If the issue persists, it's best to contact QuickBooks Online support. This will allow them to investigate why this is happening on your end using their specific tools.

Please let me know how it goes as you followed the suggested steps, harrisjinc. We're still here to further assist you with this.

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