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J
JandL_JOL
January 21, 2026
Question

How do I stop the Windows QuickBooks Online App from only opening full screen?

  • January 21, 2026
  • 1 reply
  • 3 views

I have tried every suggestion on how to assure that the QB Windows app only opens in a manageable size. Every time I open the app it maximizes to full window. After resizing the window down, the contents within the app do not change format. This forces me to have to slide side to side within the app to function. This is not acceptable. I work with an UltraWide monitor to give me more room with flexibility to be more productive. This issues is destroying that. Honestly, I do not understand why this is even an issue to experience. No other productivity software I have ever run on my PCs have had this issue. Important points to consider before responding: Yes, I have followed all suggested QB, Windows and App settings to prevent this. I have followed advice from countless AI searches and forums as well. This is enough of an annoyance to dump QB all together.

1 reply

J
JeraldRQuickBooks Team
QuickBooks Team
January 23, 2026

Hello, @JandL_JOL.

 

I understand your frustration and appreciate your efforts to resolve the issue with the expanding screen in your QuickBooks Online Desktop app.

 

This behavior is not normal for the app. We can try uninstalling and then reinstalling your QuickBooks Online Desktop app to ensure it's on the current version.

 

If the expanding screen issue persists, I recommend contacting our Live Support team directly to have them safely check on their end using their specialized tools and guide you with the following steps.

 

Here's how to reach them:

 

  1. Access the top navigation bar and click Help. 
  2. Click Contact Us.

 

Another option is to contact our Live Support team by logging in to your QBO product or Accountant on your web browser. Here's how:

 

  1. Open your account on the web browser. 
  2. Navigate to the Help menu on the upper right of your screen. 
  3. Select the Contact Us option under the Search bar. 
  4. Enter your concern, then click Continue. 
  5. Choose Callback.

 

We understand that you've been through a lot to resolve this issue, and we're here to assist you further if you have any additional questions.

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