The Accounting Agent can be switched back to the previous banking experience. To do so, go to the Bank Transactions page and select Opt-out of new banking page. This will remove the AI-powered categorization and the Collaboration feature. The Payroll Agent can also be turned off. The other AI Agents can not be turned off at this time. If you have any other questions or run into any other issues please feel free to contact us. [removed]
You're correct, @Sydney_GuidedSet-Up, regarding which AI agents can be turned off in QuickBooks Online and the capability of going back to the previous banking experience.
@kat97, if you'd prefer to turn off the AI-powered categorization, you can follow Sydney's instructions. However, if the Opt-out of new banking page option is not available on your end, you can select Switch to previous version instead. Please note that QuickBooks is gradually integrating AI-powered tools to streamline accounting tasks. As a result, the ability to revert to the previous banking experience may only be available for a limited time.
On the other hand, if you have feedback about the AI features in QuickBooks, we strongly encourage you to share your thoughts with us. Here's how you can do it:
Go to Accounting, then select Bank transactions.
Click the Give feedback link.
Enter your feedback and click Next.
We value your input and want to ensure QuickBooks continues to meet your needs. If you have further questions or need additional help, feel free to reply, and we’ll gladly assist you.
As usual, ignoring the real question: HOW DO WE TURN OFF ALL OF THE AI FUNCTIONS?
We didn't ask for the AI functions, don't want them, and definitely don't want to pay for something that makes our company looking like blooming idiots from the output of AI.
I feel similarly. I don't want an "upgrade" or "improvements" - the interface is CONSTANTLY changing. I'm not a fulltime accountant, use this to manage my business. I cannot keep up with these changes. I don't need or want AI assistance.
Today I got a notification on my phone that your AI had detected an anomalous transaction in my QuickBooks file. When I clicked on the notification, I had to wait for 90 seconds while you’re AI generated a report (ostensibly this had already been done because it detected something) then that report went through 928 transactions only to report that nothing was amiss. Your AI continuously matches transactions inappropriately from my banks, causing a lot of extra work for me. Please, for the love of all that is good. Give us the ability to disable this feature. I have been using QuickBooks consistently since 2001, however now you are making me search for other options.
I have had this same experience. Double-checking their automated mis-matches makes EXTRA work, and I don't want it either. It constantly gets things wrong so I don't trust anything it does.
How is your search for a new solution? I am interested to go elsewhere. I, too, have been using quickbooks since 2001. Its time to GO.
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