Solved

How do I turn off or reduce the advertising pop-ups and promotions in QuickBooks Online?

Forum|Forum|2 years ago
May 1, 2024
12 replies
402 views

I keep getting popups for adding payroll and other services. How can I disable these notifications?

QuickBooks Online

Best answer by Emma_P

There is no documented setting in QuickBooks Online today that turns off all the in-product ads and promotions. Intuit's own list of adjustable settings doesn't include that specific option, and we understand how disruptive they are when you are trying to get work done. What you can do right now is dismiss each one as it appears, tell the product team you want an off-switch through Feedback (that is the real lever for change), and use your browser to cut down on some of them.

One related setting worth checking: under Settings, then Account and settings, then the Company tab, there's a control for your Intuit marketing preferences. That's most likely about opting out of marketing emails and calls rather than the in-product banners and pop-ups themselves, but it's worth a look if you're also trying to cut down on outside marketing contact from Intuit.

Dismiss ads as they appear

When an ad or promotion shows, select the X or No, thanks.
That clears that specific one. Being honest: some will reappear when you come back to the same screen, and dismissing them again is currently the way to clear them.

Ask for an off-switch through Feedback

Feedback goes to the team that decides these controls, so this is the most direct way to push for a way to turn ads off.

Go to Settings, then Feedback.
Describe what you want, for example a setting to turn off promotional pop-ups, then select Next to submit.
On the mobile app, tap Menu, then More, then Send feedback.

Steps and details: Give feedback on QuickBooks products and services.

Cut down on some with your browser

A browser pop-up blocker can stop true pop-up windows, but many of these promotions are banners built into the QuickBooks interface, so a pop-up blocker will not remove those. To block genuine pop-ups:

Select the lock or site-info icon to the left of the address bar.
Open Site settings (Chrome) or Permissions for this site (Firefox). In Safari, use Safari, then Settings for This Website.
Set Pop-ups and redirects to Block.

Some people also use an ad-blocking browser extension to hide the built-in banners. Those can help, but they are not Intuit tools and can occasionally interfere with QuickBooks features, so use them with care.

If a particular ad keeps interrupting a specific task, tell us which one and where it shows up, and we will pass that detail along with your feedback so it carries more weight.

Official sources drawn from:

J

Just_me

Level 3

You can't. They are there for the long haul.

Someone will be along shortly to make it out like it's not that bad, and you can just "click the X or "No Thanks" and it goes away. (Not telling you that it always comes RIGHT back.

You can try using a pop-up blocker. Sometimes that helps.

Good luck.

I

IrishNinoJ

As of the moment, there's no way to completely disable ads from popping up, ctomblin.

As a workaround, you can enable the pop-up blocker in your browser. Here's how:

Select the lock icon to the left of the address bar.
Click Site settings (Google Chrome) or Permission for this site (Mozilla browser).
Hover to the Pop-ups and redirects section, and hit Block from the drop-down menu.

For Safari:

Open your Safari browser.
Select Safari, then click Preferences.
Select Websites at the top
Click Pop-up Windows on the left sidebar
Then hit Block in the pop-up menu for the website.

You can also check out this article, which contains step-by-step videos to help you learn more about using QuickBooks Online: Learn about QuickBooks Online with how-to videos. This resource also provides steps on managing your company's finances.

I'll keep an eye out for your reply. If you have further questions about turning off ads or any QuickBooks-related concerns, feel free to include them in the comments. We're here to assist you 24/7.

J

jough

How dare Intuit spam its paying customers with ads ALL DAY LONG!! Who else does this? No one. I am a paying customer and dont want to see these ads. Dismissing them does nothing because as soon as I return to the same screen they re-appear. ALL DAY LONG. Every day, all day, dozens and dozens of times a day. This is outrageous and completely unacceptable. Yet one more example proving that the Intuit developers and decision makers don't actually use their own software or listen to people who do. If they did they would not publish such garbage software.

(Yes I turned on Chrome's pop up blocker for QBO's site and also installed my own. Neither eliminated these offensive, annoying and never ending ads for products I'm not interested in and have already told Intuit I'm not interested in them by dismissing them the first 100 times.)

D

dragonmistressjd

I should not have to find a way to turn off an add posing as a tutorial. This should not pop up every time I try to do something I do on a daily basis, I clearly know what I am doing....

H

herrdirektor

Arrgggh!! I was hoping someone would have a tip here but no luck.

It is infuriating that Intuit is charging $90/month for this subscription and then incessantly spams customers with advertisting/promotions complete with annoying clip art. These are worse than pop ups (and ad blockers wont stop them) more like banner ads and they take up like 20% of the screen real estate I'm trying to use to review registries and reports! I've seen other apps use pop up advertising on loading, but as far as I can remember you have an option to check "do not show me this anymore" and it is honored.

So what do you say Intuit? Give us the option? I am never in one thousand years going to need your payroll services, tho I have recommended it as an option to clients -- but I'm really thinking of not doing that, or recommending QB at all.

D

dragonmistressjd

If you use firefox with adblocker ultimate you can click the adblocker and in drop down choose block element, then select the item and choose to block it. This if done on each and every annoying thing will add up and in time you should not be bothered much if at all!. This is what I do and it works for me mostly. GL.

H

herrdirektor

Thanks for that! I have uBlock Origin but never thought to explore those specific options. I can use "pick element" and block out the pop box area. It seems to be working pretty good -- tho as you say, like cockroaches, these will take a while to completely (if thats possible) eliminate.

D

Dima GS

Using third party ad-blocker plug-in (like Ublock Origin, etc.) is the only option at this time which works.

Any ad-blocker which supports blocking selected page element would work. In Ublock Origin function called "Element zapper mode" and it does exactly that, once you zap the element it does not reappear.

It is very easy to do and after few days of use did not pose any side effects.

Needless to say that this is ridiculous to be the official solution from the QBO support team (as I was told today) and a sign of neglected software product - happens almost always with dominant market position...

H

herrdirektor

Heya Dima.

Thanks for your reply. I did end up using exactly that Ublock function (I admit I didnt know it existed before) and it has worked well. Hopefully other frustrated QBO users will see this and act accordingly.

N

New 2 Online

New Member

I would just like to bring this back to the surface again. Here we are more than a year later and Quickbooks users still are dealing with almost constant pop-ups. The cost of QBO should be enough that everyone who doesn't want to be constantly annoyed by pop-ups can turn them off. Let's raise a howl of protest!!

Emma_P

Answer

Community Manager

There is no documented setting in QuickBooks Online today that turns off all the in-product ads and promotions. Intuit's own list of adjustable settings doesn't include that specific option, and we understand how disruptive they are when you are trying to get work done. What you can do right now is dismiss each one as it appears, tell the product team you want an off-switch through Feedback (that is the real lever for change), and use your browser to cut down on some of them.

One related setting worth checking: under Settings, then Account and settings, then the Company tab, there's a control for your Intuit marketing preferences. That's most likely about opting out of marketing emails and calls rather than the in-product banners and pop-ups themselves, but it's worth a look if you're also trying to cut down on outside marketing contact from Intuit.