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The good news is that you don't have to redo everything from scratch. You can take a transaction (or a whole period) out of a reconciliation, then reconcile the skipped month in its correct place.
Option 1: Remove a single transaction from a reconciliation
Follow these steps if only one or two transactions are causing the problem:
- Go to Accounting, then Chart of accounts.
- Find the account and select View register.
- Find the transaction. Reconciled transactions show an R in the checkmark column.
- Select the transaction to expand it.
- Select the R box repeatedly until it's blank. This cycles the status from reconciled to cleared to uncleared.
- Select Save.
Keep in mind, removing a cleared transaction changes the beginning balance for your next reconciliation, so you'll want to reconcile that account again once you're done.
Option 2: Undo an entire reconciliation
If a whole period needs to be redone, undoing the reconciliation is faster than fixing transactions one at a time. Only the Primary Admin can do this, and it can't be reversed, so download any reports or attachments you want to keep first.
- Sign in as the Primary Admin.
- Go to Accounting, then Reconcile.
- Select History by account.
- Find the reconciliation you want to undo. You may need to change the report period to see it.
- In the Action column, open the dropdown and select Undo.
- Review the warning, check the box, then select Undo reconciliation.
- Select Done.
This undoes that reconciliation, along with any completed after it, and permanently deletes the reconciliation report and its attachments. The account's beginning balance goes back to the ending balance of the reconciliation before the one you're undoing.
Reconcile the skipped month in order
Once the transactions you need are back to uncleared, reconcile the skipped month using your bank statement for that period. If you already reconciled the months before and after it, putting the skipped month back in its correct place keeps your beginning and ending balances lined up going forward.
Resources:
Reconcile an account in QuickBooks Online
Learn the reconcile workflow in QuickBooks
Undo or remove transactions from reconciliations in QuickBooks Online
Let us know how it goes once the skipped month is reconciled, or if anything else comes up while you're getting the balances back in order.
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