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B
baitinator
January 23, 2026
Question

How do I use the Ebay connector app for Payouts only? I don't use QB for inventory or individual transactions. I just want to classify each payout by sales/fees.

  • January 23, 2026
  • 9 replies
  • 59 views
No text available

    9 replies

    J
    Jelayca VQuickBooks Team
    QuickBooks Team
    January 23, 2026

    I recognize your goal of keeping things simple by using the eBay Connector app for tracking, @baitinator. Let's configure the app to ensure that payouts exclusively flow to QuickBooks Online (QBO).

     

    During the process, you’ll want to enable the Payout Creation Workflow. These settings allow the Connector app to automatically generate deposits in QBO or the payouts sent to your account by eBay.

     

    To maintain accurate data, I recommend disabling workflows for invoice, product, and inventory creation, as this doubles up your reported revenue if not set up correctly. 

     

    You might also have to re-authenticate eBay and grant access to Payouts if this is your first time enabling this workflow.

     

    Next, you'll be asked to fill in the Into Bank Account field, which specifies where the payouts will be recorded. Ensure that you either select a current asset or a bank account.

     

    Once done, you can now sync your data with QuickBooks. For more information, refer to this resource: eBay and QBO Integration Guide.

     

    To enhance your experience with QuickBooks, our QuickBooks Live Expert Assisted team is available to help you manage your transactions.

     

    I'm always here for you whenever you require further help. Please click the Reply button below, and I'll get back to you.

    B
    baitinatorAuthor
    January 24, 2026

    It forces you to do the settings for sales, invoices, and inventory. There is no toggle off switch or checkbox in the integration settings or during setup. It has changed recently for some reason.

    J
    john_TQuickBooks Team
    QuickBooks Team
    January 24, 2026

    Hi there, baitinator.
     

    Thanks for checking in. The option you’re looking for isn’t currently available in the integration settings during setup.
     

    For hands-on help reviewing your configuration and confirming the best settings for your account, please connect with OneSaas via live chat or reach out to our live experts during their available hours. They have the tools to check your connection and guide you based on your preference.
     

    Below are the steps for our live expert and OneSaas live chat.
     

    For QuickBooks:
     

    1. Log in to your QuickBooks Online company and tap Help in the top right corner.
    2. In the Search box, enter a brief description of your issue.
    3. Select Contact Us.
    4. Click 'Yes,' then choose 'Yes, connect me' to get connected with an expert.
       

    For OneSaas:
     

    1. Open this link: https://support.onesaas.com/hc/en-us.
    2. In the lower right of your screen, hover your mouse over the Chat icon and then press it.
    3. Complete the required fields in the form, such as Name, Email, and Message (your concern).
    4. Press Start chat to connect with live chat support.
       

    If you have further questions, feel free to comment below.

    P
    pminc
    January 29, 2026

    Were you able to resolve this? I also account for eBay in that exact same way.

    It was working perfectly for years in that way.

    C
    CharmieHQuickBooks Team
    QuickBooks Team
    January 29, 2026

    Thank you for joining this thread, @pminc. I understand how frustrating this issue must be for you, and I appreciate your patience as we work together to resolve it.

     

    Have you had a chance to follow the steps shared by my colleague, Jelayca? She outlined how to configure the app to ensure only payouts are reflected in QuickBooks Online. If you haven’t tried the steps yet, I encourage you to do so.

     

    If you’ve already tried those steps and the issue persists, I recommend reaching out to our Live Support team or connecting with the OneSaas live chat support. They have the tools to conduct a detailed review of your account, identifying the root cause of the problem and guiding you through the appropriate steps to resolve it.

     

    Please follow the steps below to connect with our live expert and OneSaas live chat.

     

    For QuickBooks:

     

    1. Log in to your QuickBooks Online account.
    2. Navigate to the Help (?) icon.
    3. Enter a brief description of your concern in the Search tab, then select Contact Us.
    4. Choose either Chat or Callback options.

     

    Also, make sure to check their support hours so you will know when representatives are available to help.

     

    For OneSaas:

     

    1. Open this link: https://support.onesaas.com/hc/en-us.
    2. In the lower right of your screen, select the Chat icon.
    3. Complete the required fields in the form, such as Name, Email, and Message (your concern).
    4. To connect with live chat support, click Start chat.

     

    Feel free to revisit this thread and use the Reply button below to share a comment or reach out if you need further assistance. The Community team is here to make sure you get the most out of our services. Have a great day ahead!

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