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July 18, 2025
Question

How to issue a check from QBO for customer refund after the credit memo is issued?

  • July 18, 2025
  • 1 reply
  • 50 views
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1 reply

QuickBooks Team
July 18, 2025

You can issue a check by recording it under Accounts Receivable and linking it to the issued credit memo, Dixon.

 

Here's how:

 

Step1. Create a Check:

  1. Go to the +Create or + New and select Check under the Vendors column.
  2. Choose the customer in Payee and the bank account in Bank Account.
  3. In the Category field, ensure to select Accounts Receivable.
  4. Enter the refund amount and set Sales Tax to Out of Scope.
  5. Fill in the necessary information and click Save and Close.

 

Step 2: Link the Check to the Credit memo:

 

  1. Go to +Create or + New and click Receive payment.
  2. Choose the customer name in the Customer field.
  3. Under Outstanding Transactions, check the box for the check and credit memo transactions.
  4. Under Outstanding Transactions, check the boxes for the Check and Credit memo.
  5. Click Save and Close.
     


 

You can explore this article for more detailed information: Issue and record a customer refund in QuickBooks Online.

 

To print a check, refer to this article for guidance: Print a check in QuickBooks Online.

 

We're always here to lend a hand if you need more help with your QuickBooks tasks.