how to reverse payments not made on invoice?

We can open the invoice to unlink the payment to set it back to unpaid, Yvonneh2.

Here's how to do this:

1. Navigate to Sales. Click the Invoices from the left-hand menu.
2. Click on View/Edit under the Action column.
3. On the invoice page, locate and click the Payment Link section.
   
   
4. In the payment transaction, click the More dropdown at the bottom of the page.
   
   
5. Select the Delete button and confirm on the next window.

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We are still here if you need more assistance with QBO-related concerns.