I am a QuickBooks self-employed subscriber including TurboTax and when I go to file I am asked to pay again. How do I resolve this issue?

Hi smckinney2, please ensure you are using the same sign-in credentials for both accounts to avoid a prompt for additional filing fees. Different information may cause the system to interpret that you are a new user or are attempting to file a separate return, which triggers a duplicate charge rather than recognizing your existing subscription.

If you're using the correct credentials but the issue persists, I recommend reaching out to a QuickBooks Self-Employed live expert for further assistance. They have the tools necessary to check your account more closely and can guide you on how to skip the payment prompt.

You can follow the guide on how to call and check for the best time to connect with them from this article: Get help with QuickBooks products and services.

If you have any questions or need further assistance, please don't hesitate to reply here.