I get a symbol on my payments management where it says oops unable to connect. I tried accessing this page on 2 different days and still no change. How do I access this?

I appreciate you sharing the error message, Phillip.

If you're trying to access the Merchant Service Center or Payments Portal, your ability to do so will depend on your user role. Access is granted to users who are authorized to manage payments, such as the master admin or administrator.

If your login isn't set up for authorized users, we recommend contacting your master admin to request access permission.

If you are the Master Admin and still cannot access the Merchant Service Center, I suggest contacting our QuickBooks Payments Support team. They can review what's blocking the connection from our side and resolve the issue.

If you need further assistance regarding this matter, please leave your comments below.