I keep getting an error message when trying to open schedule - what can I do?

I understand that you’ve been working to resolve this error for over an hour, Tracy.

Since refreshing your account didn’t resolve the error, a thorough review is needed to identify the cause. I recommend contacting our Live Support team for direct assistance. They have the tools to help you further and resolve the issue.

Here's how:

1. Click the Help menu or the (?) icon in the upper-right corner of QBO.
2. Go to the Assistant tab.
3. Type "contact support" in the chat box and press Enter.
4. Provide a brief description of your concern and click Continue.
5. Choose your preferred option. Have us call you or chat.

You can check our support hours to find out when support is available.

Please leave us a response if you have other questions or concerns.