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June 11, 2025
Question

I'm trying to send emails from QuickBooks Online. While the email appears correctly styled in QuickBooks, it loses all formatting.

  • June 11, 2025
  • 1 reply
  • 2 views

I'm trying to send emails from QuickBooks Online. While the email appears correctly styled in QuickBooks, it loses all formatting and only plain text shows up when it reaches the recipient's inbox. I've checked all the settings and always select the correct email template, but the issue persists.

1 reply

RazzieE
QuickBooks Team
June 11, 2025

You can go to the Online delivery option to change the format when sending an email, @Venrup PK.

 

When emails lose formatting when sending emails in QuickBooks Online (QBO), it's usually because they're set to Plain text. To fix this, you'll need to change it to Online invoice delivery.

 

Here's how:

 

  1. Go to the Gear icon, then select Account and Settings.
  2. Navigate to the Sales tab.
  3. Locate the Online delivery option, then choose Online invoice.
  4. Once done, select Save.

 

This changes the format of the email. Send a sample email to check out the formatting changes.

 

 

Before we wrap up, I recommend checking out our QuickBooks Live Expert Assisted. They are dedicated bookkeepers who can bring your past books up to date and manage your bookkeeping for you from start to finish.

 

To learn how to personalize and add specific info to your sales forms, you can visit this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

You can always visit to the Community if you have further concerns.