Hello there. Thank you for sharing your concern with us. I'll ensure you that we'll get this sorted out as soon as possible by following those troubleshooting processes below. To begin with, let's update your windows version to its latest release and ensure your new computer meets the system requirements of the migration to work. After updating your windows, you can sign in to QuickBooks Online and download the migration tool again. To do that, follow the steps below: Sign in to the QuickBooks Online account you want to convert using a supported web browser. Use your Intuit Account credentials.Select the URL and replace anything after /app/ with exportqbodatatoqbdt. The URL should say https://app.qbo.intuit.com/app/exportqbodatatoqbdt. Then select Enter on your keyboard. Also, other support task links won't work during this process.You'll see an Export Overview Window, read the Export Overview, and select Get Started.Click the Download tool to download the QuickBooks Desktop migration tool.After downloading, launch the installer and run it.Follow the prompts to complete the installation process.Once everything is all set and ready to migrate from QuickBooks Online to QuickBooks Desktop, you can follow this article for the detailed steps: Move your QuickBooks Online data to QuickBooks Desktop. In addition, don't forget to check out this article for more information about limitations once you migrate: Learn how features and data move from QuickBooks Online to QuickBooks Desktop. I've also added these articles for future guide: QuickBooks Desktop Help ArticlesGet started with QuickBooks DesktopIf you have clarifications about the process, let me know in the comments section. I'll be happy to assist you. Have a good one!

Question

I need to do a QBO to QBDT conversion. The migration tool is not working.

Forum|Forum|3 years ago
August 21, 2022
3 replies
21 views

Any suggestions?

QuickBooks Online

G

GebelAlainaM

QuickBooks Team

Hello there. Thank you for sharing your concern with us. I'll ensure you that we'll get this sorted out as soon as possible by following those troubleshooting processes below.

To begin with, let's update your windows version to its latest release and ensure your new computer meets the system requirements of the migration to work.

After updating your windows, you can sign in to QuickBooks Online and download the migration tool again. To do that, follow the steps below:

Sign in to the QuickBooks Online account you want to convert using a supported web browser. Use your Intuit Account credentials.
Select the URL and replace anything after /app/ with exportqbodatatoqbdt. The URL should say https://app.qbo.intuit.com/app/exportqbodatatoqbdt. Then select Enter on your keyboard. Also, other support task links won't work during this process.
You'll see an Export Overview Window, read the Export Overview, and select Get Started.
Click the Download tool to download the QuickBooks Desktop migration tool.
After downloading, launch the installer and run it.
Follow the prompts to complete the installation process.

Once everything is all set and ready to migrate from QuickBooks Online to QuickBooks Desktop, you can follow this article for the detailed steps: Move your QuickBooks Online data to QuickBooks Desktop.

In addition, don't forget to check out this article for more information about limitations once you migrate: Learn how features and data move from QuickBooks Online to QuickBooks Desktop.

I've also added these articles for future guide:

If you have clarifications about the process, let me know in the comments section. I'll be happy to assist you. Have a good one!

Fiat Lux - ASIA

Level 14

@lmkking50-gmail-

Make sure you are converting data from QBO US version to QBD US version. Otherwise, you may need a workaround.

C

crawson001

I have several files I'm trying to convert from QuickBooks Online to QuickBooks Desktop, but none are working. I've followed the instructions to the letter. One file maybe, but five files. It's not me, it's Intuit. The tool is not working. Does anyone have any suggestions on how to retain access to the client's data other than allowing Intuit to hold it hostage?

M

MichaelaS

QuickBooks Team

Hi there, crawson001.

I understand how frustrating this situation can be. Since you’ve already followed the instructions carefully and the tool still isn’t working, I recommend reaching out to our Technical Support Team directly.

Our support team has advanced tools and capabilities to review this issue more thoroughly on their end, beyond the standard instructions. They can identify any underlying problems with the conversion tool and work with you to resolve them.

Here's how to contact:

1. Click the Help menu or the (?) icon in the upper-right corner of QBO.
2. Go to the Assistant tab.
3. Type "contact support" in the chat box and press Enter.
4. Provide a brief description of your concern and click Continue.
5. Choose your preferred option. Have us call you or Chat.

We appreciate your cooperation and patience throughout this process. Please don’t hesitate to leave us a response if you have additional questions or concerns.

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