I need to talk to a human.

please call me about an urgent matter [removed phone number]

Good morning, @eldermr. Thank you for coming to the Community. I'm more than happy to help you with any question or issue you have here. Just reply to this post and we can start troubleshooting your issue. 

If you would prefer to speak to a live agent on the phone, here's how to do that: 

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right corner.
3. In the search field, enter the topic or question you need help with.
4. Select Contact Us to connect with a live agent.
5. Choose the callback option to talk on the phone.

I'll also include this article if you're needing to contact a different Product Support Team: Contact QuickBooks products and services Support. 

Again, know that we're more than happy to help you in the Community!

Hi there, @davidwmadison. 

Thanks for following the thread and sharing your concerns. 

Please know that you can reach out here with any questions or concerns you may have. We're always around to lend a hand. In the meantime, since your screen seems to lock up when you try reaching out for help, let's try some basic troubleshooting steps. Such as clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like your screen locking. I've included links for all supported browsers that contain the steps to clear the cache below. 

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

After clearing the cache, please make sure to restart your browser. Then, try reaching back out to support. 

Let me know in the comments below if you have other questions about your QuickBooks Online company. I'll be here every step of the way. Take care!

Greetings, @GaryBennett. 

Welcome to the Community! I'd be more than happy to help you pay your monthly subscription to continue working. 

Before digging further into the issue, I'll need to gather some more information from you: 

• What's causing you to be unsuccessful when paying your monthly subscription? 

This will help us determine the best solution for your business. I'll be waiting for your response! 

Hello, Doc1954.

When contacting support, I would also like them to address my issues timely, especially when it's about my account billing. So, I'll turn this around and ensure you're getting the help you need for the billing issue. 

There may be a high volume of calls or a connection issue when you trying to reach us. However, I'd like to address the billing issue in the Community space and fix it. 

What issues did you encounter regarding your account billing? Are you trying to update your billing information for your subscription? If so, did you see any error messages? More details would help, so I can lay down the steps to fix the issue. 

We can also look at this article for the steps and details on how to manage billing and some steps to fix any issues: Manage billing, payment, and subscription info in QuickBooks Online. 

Although, if you prefer to speak with a live person, we can give it another go by using the chat option since the phone channel didn't work. I'll share the steps below to connect with a chat agent: 

1. In QuickBooks Online, click the Help icon, then go to the Search tab on the popup panel. 
2. Click the Contact Us button.
3. Enter "billing issues" in the text box, then hit Continue. 
4. Select the Chat with us option. 

If you need more details about the contact information and support hours, let's check out this article: QuickBooks Online Support.

I'll also include this article if you need to run some reports to check your current financials in the future: Run reports in QuickBooks Online.

We're all ears if you have questions about your account. You can also add any other concerns you might have about your entries, reports, and lists. We're here to help.