I purged my company and am attempting to add employees again but I get a message saying that the social security number is already in use by another employee

Thank you for bringing this concern to our attention, @rupasi. I understand how challenging it can be to encounter issues after purging your company data while setting up your employees. Let me connect you with the appropriate support team to help you get back on track. This way, you can effectively manage your employees again.

To start, the message about the Social Security Number (SSN) already being in use typically occurs because some employee records or payroll data might still be linked in the system’s backend, even after wiping your company records. 

Since you’re unable to proceed with adding employees after completing the purge process, I recommend contacting our Live Support team for further assistance. Our experts can dive into your account, review the backend data, and confirm whether any residual employee records or payroll entries are contributing to this issue. They can also guide you on how to ensure a seamless workflow when re-entering your employee information.

1. Click on the Help icon, then select the Search tab.
2. Hit Contact Us.
3. Enter a keyword or brief description of your concern in the box, then Continue.
4. Choose either Chat, Appointment, or Callback for help.
   
   

To prevent your calls from being disconnected, I suggest checking our support hours for prompt assistance.

Please feel free to update me by replying to this thread. I’m here to assist you further if you have questions about QuickBooks, including account management, subscriptions, or any related matters. Take care.