I uploaded a receipt for an expense using the snap feature. I can view the attachment with the expense. How do you download it or screen capture it? The app won't let me.

Forum|Forum|11 months ago
August 2, 2025
1 reply
24 views

When I use my Android phone's built in screen capture feature the app is disallowing recording the attached receipt when I view it.

QuickBooks Online

Best answer by ArielI

To download the receipt, you can enable the screenshot feature, which allows you to capture the receipt for up to 15 minutes, @accounting669.

Tap the Settings icon in the top left corner.
Enable the Screenshot option.
Return to the receipt and try capturing it again.

Following these steps will help you successfully save your receipt. If you have any further questions, feel free to reach out. We're here to assist you anytime.

ArielI

Answer

QuickBooks Team

To download the receipt, you can enable the screenshot feature, which allows you to capture the receipt for up to 15 minutes, @accounting669.

Tap the Settings icon in the top left corner.
Enable the Screenshot option.
Return to the receipt and try capturing it again.

Following these steps will help you successfully save your receipt. If you have any further questions, feel free to reach out. We're here to assist you anytime.

accounting669Author

That worked perfectly. Thank you!

RazzieE

QuickBooks Team

Hello there @accounting669.

We are thrilled to learn that our colleague Ariel's solution helped you successfully save your receipt! Your satisfaction is important to us, and we're glad we could assist.

If you have any more questions or require further help with QuickBooks, please feel free to return to the Community. We're dedicated to providing support whenever you need it.

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