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November 11, 2025
Question

Im getting emails from security metrics that im not compliant

  • November 11, 2025
  • 1 reply
  • 2 views

But there is nothing on my quickbooks saying so. What do I do?

1 reply

QuickBooks Team
November 11, 2025

pjenkins2019-yah,

 

Thank you for reaching out to us. If Security Metrics emails indicate non-compliance but QuickBooks shows no issues, try these steps:

 

  1. Verify the sender's authenticity to avoid phishing.
  2. Check your Security Metrics account or portal directly for compliance status.
  3. Review any recent security or compliance notifications outside QuickBooks.
  4. Ensure your QuickBooks software and security settings are up to date.
  5. Contact Security Metrics support for clarification on the compliance alerts.

QuickBooks itself may not display external compliance statuses, so checking directly with Security Metrics is key.

 

You can visit this link for more info: https://www.securitymetrics.com/blog/securitymetrics-support-faq

 

For additional questions and concerns, our Community Team is always here to assist you. Have a nice day.