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August 20, 2025
Question

increase in fees for QB Payments per transaction

  • August 20, 2025
  • 1 reply
  • 12 views

Since using QB Payments for approx three years I have been paying $3 per transaction for clients paying online etc. However, I was charged $15 for the last two transactions that posted this week. I did not receive any notice of price increases. Any info on this would be appreciated.

1 reply

Moderator
August 20, 2025

Thanks for getting in touch with the Community, cpa3917.

 

When you process cards or ACH payments with a QuickBooks Payments account, there are processing fees for each transaction. You can get a solid understanding of your current account fees by reviewing our Processing Fees Explained page.

 

If you want to discuss processing fees for your QuickBooks Payments account further, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment and discuss any specific charges you have questions about.

 

They can be reached while you're signed in.

 

Here's how:
 

  1. Use your Help (?) icon. 
  2. You can use QB Assistant and enter your question or topic. QB Assistant will provide options for you to get answers. Or, you can use the Search tab and enter a keyword or topic.
  3. If you're using QB Assistant, type in "Talk to an expert" to receive options for contacting Customer Care. In the event you're on your Search tab, select Contact us.

 

Be sure to review their support hours so you'll know when agents are available.

 

If there's any questions, I'm just a post away. Have a great Wednesday!