Intuit card reader no longer showing customer email addresses

Hello QuickBooks/Intuit family!

I have yet to find a solution to this ongoing issue I am having. I have a garage door company that has several technicians/trucks in the field. Each truck has an Intuit card reader and they charge customer's at the time the work is done.  In times past, I would go to each receipt sent to a customer (through the GoPayment app) and would pull their email addresses from the receipt. I would then email them an itemized receipt on QuickBooks Online. The technician gets email addresses from every customer.

Issue: For the past several months, the email addresses are no longer showing up on the transaction history. I have looked on the GoPayment App and have logged into my Intuit account on my desktop, but it is not saving the email addresses my technician's are sending the receipt to. It always has in the past.  So now my technicians are having to copy the email addresses before hitting "send receipt" and it is more work on them, and an annoyance to me.  Also, if a customer calls saying they did not receive an emailed receipt, I cannot look up to confirm their email. 

Has anyone found a solution to this issue? Our apps are up to date. We have even deleted the app and redownloaded. I have gone through all settings and even used ChatGBT and Grok as a "last resort" before coming on here.

Any help would be very much appreciated!