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June 11, 2025
Question

Inventory

  • June 11, 2025
  • 1 reply
  • 4 views

Glitch with inventory. Have been using PO system successfully since January. When partial shipment delivered I add bill and add open PO, correct quantities with no problem. Now inventory in stock with some items is incorrect. Inventory on PO is incorrect. 

Cleared cache, signed out, rebooted computer, tried on mobile device, tried on app. Finally deleted all invoices and purchase orders created in the last two weeks. The number of items on purchase orders INCREASED instead of decreased.  Re-entered a PO/Bill with just one item on it and it increased in po qty AGAIN and now has me as a (-2) for the item I just ADDED into inventory. Like QB's is calculating backwards. Sending Screen shot to show example of what appears on the inventory list and when you click "edit" it shows the correct qty. 

1 reply

Tori B
QuickBooks Team
June 11, 2025

Hi there, @DPFLD.

 

Thanks for reaching out to the QuickBooks Community. I appreciate you taking the time to run through all of those troubleshooting steps. 

 

Since these steps aren't working for you, I recommend contacting our Technical Support Team. Our team can review your account in a secure environment and investigate this matter further. If needed, the agent can send the investigation to our Engineering Team for further review. From there, you will be notified once the issue has been resolved via email. 

 

To connect with our team: 

 

 

Please let me know if there is anything else I can assist you with. Have a wonderful day ahead!