Question

Investigating a payment deletion issue in QuickBooks

Forum|Forum|2 months ago
April 29, 2026
1 reply
10 views

Hi Community / QuickBooks Support,

We're investigating a payment deletion issue in QuickBooks (Case #). In the audit log, the payment shows as deleted by a user, not manually by a user. However, we’re unable to determine which integration or API call triggered the deletion.

Has anyone faced a similar issue where payments were deleted by an integration user?

How can we identify the exact API call or source integration?

Is there a way to trace the request details (app name, IP, or token used)?

Are there any additional logs in QuickBooks that provide deeper insight into deletion events?

This is impacting our reconciliation, so any guidance would be appreciated.

QuickBooks Online

L

LouiseG12

QuickBooks Team

It’s important to know that QuickBooks and your integrated apps cannot delete any transactions on their own.

When a deletion appears in your records, it is always triggered by an action from a user. Even if it doesn't look like a manual entry, the system is simply following the instructions it was given by a user.

To get to the bottom of this, I highly recommend reaching out to our Support team again. They have the right tools needed to look deeper into your account and identify where that deletion came from.

If you have additional questions, don’t hesitate to add a comment below.

M

MedhaPawarAuthor

Unfortunately, reaching out to the support team hasn’t been helpful. We haven’t received any response from them for the past week, and the issue is becoming more critical with each passing day. Wanted to check if we can get any support here.

Z

ZackE_

Moderator

Hi there, MedhaPawar. Thanks for following up with the Community.

I can see how unsettling it is to find payments being removed by an integration user rather than a manual action, especially when it creates an impact in your reconciliation process. Having a clear trail of who, or what, is modifying your data is essential, and I understand the urgency of getting this resolved after a week without a response on your case.

To get this on the right track, I’ve escalated it to our Next Level Help team. Our experts will investigate and help identify the specific source responsible for these deletions. One of our specialists will be reaching out to you within 1-2 business days with a plan to fix this.

If you have any additional questions, please feel welcome to send a response here. Have a wonderful Friday!

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