Up until 10/16/25 invoices sent included customer name and billing address. Now when I complete an invoice it no longer includes customer name, only billing address on invoice preview.
Hi, @joewaganelectricalse.
The customer name and billing address will automatically populate after selecting it. However, since you're experiencing this issue, I recommend performing some basic troubleshooting steps to fix it. Clearing your browser’s cache and cookies can help refresh your browser and delete the piled-up data that may cause issues when running websites like QBO. Here’s how:
1. Click the three dots (⋮) in the top-right corner of your browser.
2. Go to Settings, then select Privacy and Security.
3. Choose Cookies and Other Site Data.
4. Click on See All Cookies and Site Data.
5. Search for "intuit" in the search bar.
6. Delete all displayed cookies by selecting Remove All Shown or by clicking the trash icon.
7. Restart Google Chrome to save the changes.
Please note that these steps are specifically for Google Chrome. If you’re using a different browser, check out this article for more details: Clear cache and cookies to fix issues when using QuickBooks Online.
Once done, sign out of your QuickBooks Online account, then sign back in. This will refresh your session and help ensure that the customer information is displayed correctly.
Feel free to reach out if you have any additional questions about QuickBooks. We're here to help.
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