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S
sadiebauer12
August 2, 2025
Question

Is anyone else experiencing Quickbooks not working at all? I continue to get a message that says "something went wrong on our end".

  • August 2, 2025
  • 3 replies
  • 47 views

It has been all day and none of the tabs work.

3 replies

A
Anonymous
August 2, 2025

You can troubleshoot your browser to resolve the error message that says, "Something went wrong" on your end, Sadie.

 

Before we get started, could you please specify which part of the tab you are trying to access when you receive the error message? Any additional details would be greatly appreciated, as they will help us provide more targeted solutions.

 

In the meantime, let's clear your cache to remove the excessive webpage data that's causing the issue. You can also use another supported browser if the problem persists.

 

Let's also check the system requirements in QuickBooks Online to ensure your computer meets them. These requirements aim to ensure optimal performance and functionality, providing a smooth and error-free experience while using QuickBooks Online.

 

Feel free to use the Reply button below if you have any further questions or need assistance with QuickBooks.

S
sbwaller
August 5, 2025

Did any of the cache clearing work?  I have been getting this message all yesterday and today on the app.

 

M
MirriamMQuickBooks Team
QuickBooks Team
August 5, 2025

Thank you for letting us know about your experience, @sbwaller.

 

Clearing your browser's cache is one of the first steps we recommend for resolving errors in QuickBooks Online (QBO). Cached data can sometimes interfere with the system’s functionality, especially if it’s outdated or conflicts with recent updates.

 

If you haven’t already, I recommend clearing your browser’s cache by following the steps outlined in the links below:

 

 

After clearing the cache, restart your browser. Then, check if you still get the same message.

 

If the issue persists, the next step is to clear Intuit-specific cookies from your browser. You can follow the instructions in this article: Clear cache and cookies to fix issues.

 

To clear the app’s data on your mobile device, here’s what you can do:

 

For iOS devices:

 

  1. Go to your Settings app.
  2. Access the General section, then tap iPhone Storage.
  3. Once everything loads, scroll down and find your QuickBooks Online app. Open it, then select Offload App.

 

For Android devices:

 

  1. Go to the Menu ☰ at the top right corner of the screen, then tap More Options ⋮.
  2. Choose Settings, then Refresh Data.
  3. Tap YES to confirm.

 

If you have any additional questions or need further assistance, feel free to reply to this thread.

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