Question

Is anyone having problems printing their invoices?

Forum|Forum|1 year ago
March 18, 2025
3 replies
11 views

Only the last column of the invoice is printing.

QuickBooks Online

QuickBooks Team

I'll provide troubleshooting steps to resolve your printing issue regarding invoices, justicewelldrilling. You can follow the steps provided below.

I suggest accessing your QuickBooks account through a private or incognito browser window to check whether this issue is related to your browser. The following keyboard shortcuts can be used to initiate a session in different browsers:

Safari: Command + Shift + N
Mozilla Firefox: CTRL + Shift + P
Google Chrome: CTRL + Shift + N
Microsoft Edge: CTRL + Shift + N

By the way, it's a good idea to clear your cache and cookies to remove any interference from previously stored website data. Also, make sure your browser is updated to the latest version to prevent any compatibility issues.

Before printing your invoice, you can use the Preview button to verify whether the issue stems from your printer or QuickBooks Online (QBO). If it's a printer problem, refer to this helpful article for complete troubleshooting solution: Fix QuickBooks Online printing issues on browsers for Windows.

Additionally, I've provided articles that will enhance your understanding of the various actions you can perform with your invoice transactions:

Lastly, did you know that we provide a complimentary session with our QuickBooks Live Expert Assisted service? Our specialists are adept at simplifying financial management and providing personalized guidance to address the specific needs of your business. Take the first step toward a brighter financial future with just one click.

I'll be around if you have more questions and clarifications about printing your invoices in QuickBooks. You tag us along your post by clicking the Reply button below, and I'll be glad to offer a helping hand.

J

jsserviceselite

I spoke to someone at quickbooks and they said it was odd but it looks like a few people are having the same issue. I am supposed to get a call tomorrow from someone else to try and help. Hopefully they fix it but I will update the thread once I hear back

I

imjmieslv72

I just started having issues this evening, I've tried clearing the cache, incognito, different browsers, deleting templates & creating new templates & still having issues with missing info on the invoice, I'm missing description & amount

R

RheaMaeH

QuickBooks Team

Hello there, imjmieslv72.

I can see you've already posted your concern here in the Community about the missing information on your invoices, specifically regarding the description and amount fields when deleting and creating templates in QuickBooks Online. I'm pleased to inform you that one of our colleagues @Jayson_E, recently provided an effective solution to address this concern.

To ensure you have immediate access to this resolution, I'll be glad to route you to her suggestion:

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-invoice-not-showing-all-the-active-template-fields....

Moreover, you may find this article helpful for learning how to personalize and add specific information to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Keep in touch if you need further assistance with invoice printing or anything else. We're here to help in all possible ways to get you back to business.

I

imjmieslv72

I just started having issues this evening, I've tried clearing the cache, incognito, different browsers, deleting templates & creating new templates & still having issues with missing info on the invoice, I'm missing description & amount

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