is it true that the tags feature will still be available only for existing tags users but will not be available for new QBO users and old users who do not use it?

Yes, you're correct, Keziah. The Tags feature in QuickBooks Online (QBO) will only remain available in a limited, read-only capacity for existing users who have already been using Tags. Let me provide more details below.

Starting May 16, 2025, users will no longer be able to create new tags, and the Tags feature will no longer be accessible to new QBO users or existing users who have never used it.

For current Tags users, you’ll still be able to view and report on your existing tags until at least May 15, 2028. That said, we highly recommend migrating your tags over to the improved Custom Fields feature between March 17, 2025, and May 15, 2025, so you can keep tracking and reporting smoothly without any interruptions.

Additionally, you can check out this article for guidance about personalizing your reports to meet specific needs:

• Customize reports
• Customize reports in QuickBooks Online using modern view

If you have any more questions about Tags or need further assistance in QBO, Keziah. Please don’t hesitate to reach out or revisit this thread. We’re always here to help and support you.