Is there a way to change the % percentage amount in the new TIP option on invoices? Also a way to change it from TIP to Gratuity?

Forum|Forum|5 months ago
January 19, 2026
1 reply
11 views

I see there is a new option to add a Tip/Gratuity line to invoices and it appears when they process payment by ACH or CC. However, by default it gives option of 5%, 10% and 15% but I'd like to edit this to be %15, 18 and 20. I'd also like to change the word TIP to the word Gratutity. Any way to edit?

QuickBooks Online

Rusimyhr

QuickBooks Team

Hi there!

It’s a great idea to customize your tip percentages and labels to better fit your business. Currently, QuickBooks Online has these as fixed defaults, so they cannot be modified.

While the preset percentages cannot be changed, your customers can manually enter any amount by clicking the $0.00 custom option during the payment process.

Feel free to return to this thread if you have further questions. We’ll be happy to assist you.

lee108Author

OK, can you please send a request for the ability to edit/change these amounts.

Typically in the US gratuity amounts for services are 15%, 18 and 20% NOT 5% and 10%

EduardA

QuickBooks Team

Thank you for your response, Lee.

I understand how important it is for you to customize your tip percentages and labels to better suit your business. Our engineers are actively working to enhance this feature, and we greatly appreciate your feedback.

I also encourage you to share your request to be able to change Tips to Gratuity on the invoice with our product engineering team. Your input is vital and will be considered for future updates.

Here’s how you can share your feedback:

1. Click the Gear icon and select Feedback.

2. Provide a brief description of your product suggestion.

3. Click Next to submit.

Please feel free to reach out again if you have any additional questions or concerns. We’re here to help!

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