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April 23, 2024
Question

Is your Home page blank? My Home Page is blank - on both views. I have an add or remove widgets. I don't have any widgets and nothing adds when I try that. Any ideas

  • April 23, 2024
  • 5 replies
  • 38 views
I've tried shutting down and rebooting.  Nothing seems to be working.  There is a customize your layout - but I don't have any widgets to customize

5 replies

QuickBooks Team
April 23, 2024

Thank you for the troubleshooting efforts you've made, win. I have some insights that may help explain why your Home Page is not displaying any content.

 

Upon checking, we have an ongoing investigation about a blank homepage when accessing the dashboard in QuickBooks Online (QBO). In this case, I suggest contacting our customer care support team. This way, they can securely obtain your account information and list you as one of the affected users. You will be accurately notified about the course of this investigation. You can also provide this INV-94607 number.

 

Here's how: 

 

  1. Go to Help (?).
  2. Choose Search tab and hit Contact Us.
  3. Click the Ask about something else tab. 
  4. Key in your concern or the INV-94607 number directly and hit Continue.

    • Have us call you - We'll save your spot in line and call you back.
    • Chat with us - Start a conversation.

Check out their operation hours to determine availability. 

 

Thanks for your patience as we work towards this issue, win. Rest assured, our  team of Product Engineers is diligently working to address this issue as quickly as they can. We understand the importance of resolving this investigation promptly, and they are dedicated to finding a solution. We appreciate your patience and understanding as we work to rectify the situation. 

August 26, 2025

Hello.  I'm having nearly the exact same issue.  My entire homepage is blank (https://qbo.intuit.com/app/homepage) and the only feature available is to add customers.  All of my registers and bank connections are missing.  Can anyone assist?  The Assistant and Contact Us links are blank.  I've tried on multiple computers and mobile devices.

 
 

 

QuickBooks Team
August 26, 2025

You can reach out to our Live Support for a thorough review of your account, Pianoman76. They have the ability to securely access your account and troubleshoot the issue directly.

 

Here’s how to contact them:

 

  1. Visit this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.
  2. Select QuickBooks Online and click Continue.
  3. Log in with your credentials and open your company file.
  4. In the right-hand pane, click Contact Us in the pop-up window.
  5. Enter your concern, click Continue, and choose how you'd like to connect with us—either via chat or by requesting a callback.
  6. Follow the on-screen instructions to proceed.

 

If you have any additional questions, feel free to reply here. We’re always happy to assist.