Keep getting email saying "We noticed you haven’t signed in to your Intuit account for over 180 days."

This doesn't answer the question at all. I am having the same issue and at first, customer service associates tried to help me. Now no one ever answers at Intuit. There seems to be no one working in customer service anymore. It's just "bots" giving these ridiculous responses "we're so sorry, this is not the impression we want to give, please check out our help page." I miss real people giving real customer service. I just got ANOTHER one of these "you haven't logged in" notices. The fact is Intuit does not know why the computer is sending these out, it doesn't know how to stop them, and they don't care.

Thanks for joining on this thread, @Mark2929.

Let me share with you some details about receiving an email that you require to log back into your Intuit account in QuickBooks Desktop.

Intuit account (IA) is different from your QuickBooks Desktop and Payroll. IA is the account you use to access any of Intuit’s current and future products. An Intuit account ensures the following:

• An extra layer of security and protection.
• Access to edit and modify your information through a single account (same UserID and password) for every Intuit product you choose to use.
• Access to added features and benefits for Payroll, Payments, Time tracking, and more, which may require an extra layer of security.

Even if you save your IA Primary Admin credentials, the QBDT file will still require you to log back in every 180 days. This way, QuickBooks will notify you that you're the admin. 

With this, I'd suggest logging in to your IA by following the steps below. 

1. Click the email, then enter your credentials.
2. Tap OK. 
3. Choose You’re the admin, then enter a password and email.
4. Hit Sign In. 

For the detailed steps, check out this article: Intuit account – Why now for QuickBooks Desktop?

Let me route you to these helpful articles about different emails that Intuit used and handling business information. 

• Is this email I received a legitimate communication from Intuit?
• Account Management

Always feel free to click the Reply button below if you have other questions about accessing your company file in QuickBooks. I'm always a few clicks away.

Hi there, @OfficeLadyAnne.

Thank you for reaching out to us. I'd be glad to help you fix any possible sign-in issue on your account.

I recommend you update your QuickBooks release version to avoid getting emails that you haven’t signed in to your Intuit account for over 180 days.

Let me show you how:

1. Open QuickBooks. Then go to Help.
2. Select the Update QuickBooks option.
3. Click on the Update Now tab.
4. Mark check on the Reset Update tab to erase all the previously downloaded updates.
5. Select Get Updates.

Feel free to read this article for the detailed steps in installing QuickBooks: Install QuickBooks Desktop.

You can always leave a comment. Have a great day!

Hi there, @Commonwheel.

Thanks for taking the time to join us here in the QuickBooks Community and sharing your concerns.

Intuit emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com. 

If the message you're getting ends with this address, then this is a legit email from QuickBooks. If not, this might be phishing, spam, spoof, or hoax emails. 

If you're not sure about this, you can check out our security notices for details of suspicious emails reported by other Intuit customers.

Additionally, Intuit or QuickBooks will only notify you to login again to your Intuit account as the Primary Admin if 180 days have passed from your last log in. 

If you keep on using the product yet still getting the same notification, I'd recommend updating the product. This way, we can fix some minor data issues within the software.

Here's how:

1. Sign in to your point of sale system as an admin.
2. Go to the Help menu and hover over Software Update. Then select Updater Preference.
3. Click the General tab.
4. Select Automatically download updates. You can also click Notify me so you can decide if you want new updates when they're available.
5. When you're done, select OK.

For more details, you can check out this article: Update Quickbooks Point of Sale.

Moreover, you can mark these emails as spam. This way, they will be moved from your Inbox to your Spam folder. Please take note that messages from the same sender might be sent to Spam in the future.

You can also check out our security tips to help avoid fake customer support scams.

Please don't hesitate to reach back out if you have further questions or concerns. Take care and have a wonderful day.

Thanks for getting involved with this thread, Don-Dinnerville. I appreciate the screenshot you've provided.

Since you're encountering a continuous loading screen when trying to sign in on your Intuit Account Login window, I'd initially recommend troubleshooting your built-in internal browser if you're using 2020, 2021, or 2022.

Here's how:
 

1. Confirm your books are up-to-date with their latest release.
2. Verify the computer you're using QuickBooks with has Internet Explorer. While this browser may not be used for some online services, it's still required for QuickBooks to function properly.

In the event you're using QuickBooks 2019 or an older version, you can consider purchasing a subscription to QuickBooks Online or QuickBooks Desktop to receive the latest version which includes recent critical updates.

If you've already purchased a QuickBooks Desktop subscription, you can upgrade to the latest version.

You can also consider troubleshooting with your QuickBooks Tool Hub. Tools like Quick Fix my File or QuickBooks File Doctor are capable of repairing internal data issues. I'd additionally recommend confirming your computer meets each of the program's system requirements for your version/year.

If the Login window continues displaying a continuous loading screen when you try signing in, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

I've also included a detailed resource about the service discontinuation policy for QuickBooks and upgrading which may come in handy moving forward: QuickBooks service discontinuation policy & upgrade information

Please feel welcome to send a reply if there's any questions. Have a wonderful Thursday!

Hi there, Rick588. The requirement to sign in to your Intuit account cannot be disabled, regardless of whether you use payroll or other services. QuickBooks Desktop requires an Intuit Account login to verify your identity and manage access to your company files.

All unsupported and recent versions of QuickBooks Desktop require periodic sign-ins and updates to ensure ongoing access and support. Since you are using an unsupported version of it, you will need to sign in to each company file as needed. Changing your settings to avoid signing in every 90 days may not bypass this security feature.

You might want to consider upgrading to the latest version for a smoother experience. Additionally, you can explore our QuickBooks online subscription options that may meet your needs.

Please know that you can always get back here if you need anything else.